⚠️ At this point, due to the Covid-19 pandemic, my fulfillment vendors are experiencing an increase in production times. Not only do the extra deep-cleaning and sanitizing measures take time away from their printing process, but they are also experiencing an incredibly high volume of orders. Current Estimated Production Time (normal production time + delays):
Please note that the carriers are experiencing a few days of delays as well.
All teams are diligently working to get orders out. They are working as efficiently as possible while following the required guidelines to ensure the safety of their workers.
We appreciate your patience and understanding during this difficult time.
How can I keep up with your new work?
One of the best ways to keep up with my art and the stories behind my creations is to sign up to my newsletter. This will include emails regarding new works, and exclusive subscriber discounts. You can also follow me on Instagram or Facebook.
How do I buy a print?
All paper art works are available as originals and prints. Visit my gallery pages on my website and you will be guided step-by-step through the process of selecting your size, medium, style and finish (including gorgeous custom framing options!). My website includes a very robust and interactive shopping experience, so be sure to take advantage of all the options available. All prints are shipped directly from my print vendor in California and may take 2-7 days for delivery depending on where you live in the USA.
How do I buy an original art work?
Original paintings are all oil on canvas with a 1.5 inch border. Each painting will show a side and back view. You can purchase the art work online as per usual using a credit card. Payment plans can be arranged in advance. Contact me directly to discuss this.
Shipping will be an additional cost unless I am running a free shipping promotion and should show up in your cart where we are able to estimate prices. Should this not show up in your cart, please know that you are still liable for shipping cost.
What is your shipping policy?
FOR ORIGINALS & LIMITED EDITIONS
Shipping times range from 3-9 business days for all ground shipping in the USA. Tracking information will be emailed to you as soon as available. Shipping is based on weight and size. Due to the size of my oil paintings, a flat rate charge is added to your order. These set prices have been established beforehand with my service provider. However, these costs can vary daily. Should the actual shipping cost be substantially less than the flat rate, you will be reimbursed the difference. Should the actual shipping be much more, you will receive an additional invoice to cover the cost. Please contact me directly should you have concerns.
International shipping, outside Great Britain and Canada, will be handled on a case by case basis. Please contact me directly for a quotation.
FOR PRINTS
We will choose the most cost-effective shipping carrier based on the items ordered and their destination. All prints are shipped from my vendor in California and shipping times range from 1-7 business days. Shipping cost is determined by weight and size. You will receive a tracking number as soon as your order has been shipped.
Larger prints (over 30" on the short side, or over 40" in length) will be crated at an additional cost. All additional Crate fees are included in the product total. Products over 40" long that are shipped flat may require freight shipping. Contact me directly for shipping costs on these items. Please allow additional time for the quote and freight delivery times.
Shipping Prints Outside of the Continental US, Expedited Shipping, and Special Requests Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost. We are not responsible for duties and taxes required for international shipping. Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact me directly before making a purchase requiring shipping outside the US with the details of what will be in the order and the address it will be shipped to and I can arrange for a shipping quotation.
How is my art piece packed for shipping?
All oil on canvas pieces are crated and shipped (domestically and internationally) using a specialist service familiar with high-end transit of original fine art. Alternatively large canvases can be removed from the frame, rolled and shipped in a tube via UPS. This is a fraction of the cost compared to crating. This works well if you intended to frame the art in any case. Reframing can actually be cheaper than shipping by crate. You will be responsible for the cost of reframing once arrived at its destination.
Unframed paper originals are rolled and shipped in tubes via UPS. Framed paper originals will be shipped using a crate incurring additional costs.
Do you do commissions?
Yes and I love working with clients, architects and interior designers. Go to my Commissions page for more information or contact me directly to discuss your ideas.
Do you have any testimonials I can read?
Yes. Please visit my testimonials page to see what others have to say about their buying experience and my art.
What forms of payment do you accept?
Online, I accept Visa, MasterCard, American Express, and Discover cards. Cash payments can be made if you buy in person. I do not accept cheques.
What is a giclée print?
In my Art Store, all my "fine art prints" are giclée prints. They are the highest quality print available on the market. It will last a lifetime without fading or discoloration. In giclée printing, no screen or other mechanical devices are used, so there is no visible dot screen pattern, unlike regular printers. The image has almost all the same tonalities and hues of the original painting, and the longevity of the print is far superior than any other because only archival inks and museum quality substrates are used.
How can I be sure your giclées are archival?
I have established standards with my print vendor and I require my print vendor to maintain the highest quality possible in the industry. The platform I use to market my art regularly audits my print vendor, and if at any point they do not meet the standards we have set, they will be replaced immediately. I have chosen this vendor specifically for the quality of their products.
When it comes to print quality, we focus on three key areas of the printing process: type of printer, ink, and media (paper, canvas, wood, metal etc). Printers must deliver high resolution and detail, and all media and ink used must meet the archival standard for their respective category. In terms of media, each media type must come from a credible and recognized brand name with an established history of reputable performance and cannot be a cheap import. Keeping these audits up-to-date is so important to me because it allows my customers to feel confident in the quality of their fine art.
What is a "canvas gallery wrap"?
Canvas Gallery Wraps are made with a print on Professional Photo Paper bonded onto museum quality canvas, or a Premium Fine Art Print printed directly onto heavy museum grade fine art canvas (machine stretched & wrapped for proper tension). It is then covered with an UV and scratch resistant coating to protect the surface of the print. The process is museum-quality and will not discolour or warp over time.
What is your policy on returns/exchanges/refunds?
Buying art should bring joy to you and those around you. I want you to be happy with your purchase and will try my best to ensure that you are completely satisfied. I want you to be happy with your art, and I'm happy to figure out how we can ensure this. If for some reason you are dissatisfied with your purchase, you need to contact me immediately.
Should you wish to return the product, you would need to ship the undamaged item back within 3 business days to receive a full refund, but please let me know first, to make sure you are shipping your return to the correct address (some orders I ship directly, and some are fulfilled by my production partners). You will be liable for all costs incurred.
What do I do if the product is damaged?
All Joalida Smit originals are crated and shipped via a professional art shipping company and insured at full cost. Art prints are shipped via Fed Ex or UPS. If the item is damaged on arrival, please contact me immediately with photos of the damaged art and packaging. A partial or full refund is contingent upon the insurance claim decision made by the mail carrier. You would need to provide me with photos as proof and send this to me as soon as possible. Save the damaged pieces and the packaging because until the claim is closed, the carrier may want to come by and have a look at the damage.
Can I cancel my order?
All print sales are final. Please contact me as soon as possible if you need to cancel your order. Once a print has left the printer, you are liable for the cost. Should you not be happy with your order, please contact me immediately to discuss. Original art products cannot be cancelled once they have been shipped, unless you pay for it to be returned to me within 3 business days. A refund will be offered once the art work has been returned to me and found to be undamaged.
Who can I contact?
You can reach out at any time via my website.
You can also follow me on Instagram and Facebook
What is your privacy policy with regard to my personal data?
Under the General Data Protection Regulation (or GDPR as it is more commonly known), I am required, as are all businesses that hold your personal data, to provide you with certain information in relation to the lawful grounds for our ongoing processing of your personal data. In order to fulfill that obligation, I put together a new privacy notice (April 24, 2021) that clearly sets out how I collect and process your personal data, for what purposes I use your data, the legal grounds of processing such data, how I keep your data secure and your rights in relation to such data. To view my complete Privacy Policy Statement click here.
You may be receiving direct marketing newsletters from me via email because you have previously opted in to receive such communications from me. However, if at any time you would like to stop receiving email communication from me, you may simply click the "Manage Your Subscription" link at the bottom of any email you receive from me, and under "Your Current Subscriptions", click the checkbox beside "Unsubscribe me from all future mailings." Be sure to click the "Save Changes" button to ensure you are removed from my mailing list.
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This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.
To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!
